An accommodation log turns a patient’s request into a preparation task. It should support access without labeling or guessing.
Capture the request
Ask what would make the visit workable. Use the patient’s words where possible and avoid recording unnecessary medical detail.
Assign preparation
Name the owner, visit date, and preparation step. If the office cannot meet a request as described, escalate early for an approved response.
Confirm respectfully
Confirm the plan through the patient’s preferred channel before the visit. Update or retire the note when the request changes.
Sources and verification notes
- U.S. Department of Justice: Americans with Disabilities Act: Provides accessibility context for medical and dental care settings.
Sources support the specific guidance identified above. Policies, prices, and service scope can change; verify current details before relying on them.
Common questions
What should an accommodation note say?
Record the patient's requested accommodation, the date confirmed, and the operational owner, using the minimum necessary detail.
Should staff decide what accommodation a patient needs?
No. Record the request and route feasibility or clinical questions to the practice's designated owner.