Services
Start with the calls, the recall list, the missing paperwork, or the follow-up that keeps landing on the dentist. Each function has a defined scope and a written handoff.
Phones, scheduling, recall, forms, and follow-up compete for the same minutes. When one function gets busy, another quietly slips.
We break the work into clear functions so your practice can decide what to hand over first. That makes the scope easier to approve, the cost easier to understand, and the result easier to review.
A receptionist can answer a call and book an appointment. A managed front office also owns the disposition, the callback, the no-show follow-up, and the weekly evidence that the work is getting done.
Each service can stand alone. They are designed to fit together when you are ready to expand the handoff.
Best for Voicemail, abandoned calls, or a shared front desk that cannot answer while checking in a patient.
Live answering, appointment booking, cancellation recovery, new-patient intake, and an approved escalation path for urgent calls.
The first function most practices hand over. We answer in your practice name, book against your rules, and leave a disposition note for every call.
Best for An aging recall list, a soft schedule, or review requests that only happen when someone remembers.
Recall, reactivation, reminders, and review requests worked from your patient data and approved message templates.
Outreach is planned in batches, with attempt rules, opt-out handling, and a recorded outcome for every patient contacted.
Best for Appointments that start late because a form, referral, or record is missing.
Intake packets, consent forms, referral letters, and administrative pre-authorization paperwork prepared before the visit.
We work from your templates and checklists, flag missing information, and keep patient-specific records in your approved systems.
Best for Owners and office managers absorbing unresolved administrative work between patients.
Administrative benefit checks, prior-authorization follow-up, schedule optimization, and a daily task log.
The follow-up work that is easy to postpone gets an owner, a due date, and a visible status.
We do not drop a generic receptionist into your practice and hope the scripts work. The first engagement is a documented handoff.
The result is a playbook your practice can review, a team that knows where the boundaries are, and a reporting rhythm that shows what changed.
Read the full onboarding processWe map call volume, booking rules, patient types, systems, escalation paths, privacy requirements, and the work that repeatedly gets postponed.
Your practice approves the scripts, appointment rules, message templates, access level, and the list of decisions that must come back to you.
The team learns your workflow and runs a supervised launch with review points before taking the full queue.
Weekly reporting shows what was handled, what is waiting, and where the workflow needs a clearer rule.
Administrative support should make the boundary clearer, not blur it.
Call answering and routing, appointment requests, scheduling changes, recall and reactivation outreach, reminder calls, intake preparation, administrative benefit checks, referral follow-up, and written task notes.
Clinical triage, diagnosis, treatment recommendations, consent conversations, prescribing, final coding and billing decisions, collections policy, privacy judgments, hiring, and clinical supervision.
Emergency clinical triage without a practice-approved escalation plan, licensed clinical advice, full revenue-cycle management, or a practice that cannot provide approved system access and review.
We will scope the work around your practice, not sell you a package that does not fit.
Talk through your deskYes. Most practices start with phone coverage or recall because the impact is easiest to measure. We add another function only when the first workflow has clear ownership and a stable review rhythm.
No. We work inside the systems your practice already uses when approved access is available. The practice remains the system owner and controls permissions, retention, and audit settings.
Your practice does. The written scope names the tasks, the approved scripts, the systems, the escalation path, and the decisions that must return to a licensed or authorized person.
Calls are recorded where permitted, every task has a disposition, and the account lead reviews volume, bookings, cancellations, unresolved items, and errors with your practice on a regular cadence.
A named practice contact, approved scripts and booking rules, appropriate system access, a privacy and escalation plan, and a short review window during the soft launch.
It can be. A new practice often needs a dependable front desk before it can justify a full-time hire. The scope can start small and grow with patient volume.
Tell us where the front desk breaks down. We will recommend one service, a sensible sequence, or a reason to wait.
