Terms of Service
Last updated: June 2026 — This is a draft document pending legal review. It does not constitute a binding agreement until formally approved and executed.
1. Services
Dental Receptionists provides virtual front-office support services to dental practices, including but not limited to: phone coverage, scheduling, recall outreach, document preparation, and administrative support. Specific services are defined in the Service Agreement executed between the parties.
2. Client Responsibilities
Clients are responsible for:
- Providing accurate practice information and workflows during onboarding
- Reviewing and approving call scripts and protocols before go-live
- Maintaining current access credentials for practice management software
- Notifying us promptly of changes to practice protocols or personnel
3. HIPAA and Patient Information
Dental Receptionists operates as a business associate of the dental practice. A Business Associate Agreement (BAA) must be executed prior to any handling of protected health information. Clients remain the covered entity responsible for HIPAA compliance within their practice.
4. Fees and Payment
Monthly fees are as specified in the Service Agreement. Fees are due on the first of each month. Late payments may result in service suspension after a 10-day cure period.
5. Term and Cancellation
Services are provided month-to-month following the initial 90-day ramp period. Either party may terminate with 30 days written notice. No early termination fees apply after the ramp period.
6. Limitation of Liability
Dental Receptionists' liability is limited to the monthly fees paid in the three months preceding any claim. We are not liable for indirect, incidental, or consequential damages.
7. Governing Law
These terms are governed by the laws applicable in the service provider's principal place of business, without regard to conflict-of-law rules.
8. Contact
Questions: [email protected]